Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of transfer services provided by ALPY, a brand operated by AlpinePartner Sàrl, registered at 13C chemin du Levant, 01210 Ferney-Voltaire, France. By booking or using our services, you agree to comply with the following Terms. Please read them carefully.

1. Booking and Payment

To confirm a booking, you must provide accurate and complete information.
Full payment is required at the time of booking unless otherwise agreed in writing.
Prices are subject to change without prior notice; however, confirmed bookings will not be affected by price changes.

2. Cancellation and Refund Policy

Cancellations and refund requests are governed by our Refund Policy, available on our website or upon request.
Refund eligibility depends on the timing and reason for the cancellation.

3. Passenger Responsibilities

Passengers must be ready at the agreed pickup location and time.
For international transfers, passengers must carry valid travel documents (e.g., passports, visas). ALPY is not responsible for denied border entries due to incomplete documentation.

4. Conduct and Safety

All passengers must behave respectfully and refrain from disruptive or unsafe conduct.
ALPY reserves the right to refuse service to any individual whose behavior compromises the safety or comfort of others.

5. Delays and Operational Changes

While we strive to maintain schedules, delays may occur due to weather, traffic, road conditions, or other unforeseen events.
ALPY is not liable for missed connections, accommodation costs, or any other losses resulting from delays beyond our control.

6. Liability

Our liability is strictly limited to the execution of the transfer services booked.
We do not accept responsibility for personal belongings lost or damaged during transit.
ALPY shall not be held liable for indirect or consequential damages, including missed flights or accommodation.

7. Privacy and Data

ALPY collects and processes personal data in accordance with its Privacy Policy, accessible on our website.
By using our services, you consent to the collection and use of your data as described therein.

8. Amendments to Terms

ALPY reserves the right to amend these Terms at any time. Updated Terms will be published on our website and take effect immediately upon posting.

9. Legal Entity

ALPY is operated by:

AlpinePartner Sàrl
13C chemin du Levant
01210 Ferney-Voltaire, France
SIRET: 920 953 783 00023
VAT No: FR79 920 953 783

10. Contact

For any questions or concerns regarding these Terms, please contact us at:

📧 info@alpy.eu
🌍 www.alpy.eu

By completing a booking or using our services, you confirm that you have read, understood, and agreed to these Terms and all associated policies.